Privacy Policy | Northbourne Valuers

Northbourne Valuers Pty Ltd ABN 40 166 760 710

Last updated: 17 July 2026

1. About This Policy

1.1 This privacy policy sets out how Northbourne Valuers Pty Ltd (ABN 40 166 760 710) (“Northbourne Valuers,” “we,” “us,” or “our”) collects, holds, uses, and discloses personal information.

1.2 Northbourne Valuers is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

1.3 By engaging Northbourne Valuers or using our website at www.northbournevaluers.com (“Website”), you acknowledge that you have read and understood this policy.

2. What Personal Information We Collect

2.1 The types of personal information we may collect include:

your name, address, telephone number, and email address;
identification documents, such as driver’s licence or passport details, where required to verify your identity or the identity of a property owner;
financial information relevant to a valuation engagement, such as details of a mortgage, loan, or settlement;
property ownership and tenancy details;
information about your legal matter, including family law proceedings, estate matters, or commercial transactions, to the extent relevant to the valuation engagement;
information provided by third parties at your direction, such as solicitors, mortgage brokers, real estate agents, or financial institutions;
records of our communications with you, including telephone calls, emails, and correspondence; and
any other personal information you provide to us in the course of an engagement or enquiry.

2.2 We do not generally collect sensitive information (as defined in the Privacy Act) unless it is directly relevant to a valuation engagement and you have consented to its collection.

3. How We Collect Personal Information

3.1 We collect personal information directly from you when you:

engage us to provide valuation or advisory services;
contact us by telephone, email, or through the contact form on our Website;
provide us with documents or information in the course of an engagement;
visit our Website; or
provide us with your business card or contact details.

3.2 We may also collect personal information about you from third parties, including:

your solicitor, accountant, mortgage broker, financial institution, or real estate agent;
government agencies and public registers, including land titles offices, local government authorities, and planning authorities;
courts and tribunals, where we are engaged to provide valuation evidence; and
publicly available sources, including property databases and online directories.

3.3 Where we collect personal information about you from a third party, we will take reasonable steps to notify you that we have done so, unless you are already aware of the collection or notification would be unreasonable in the circumstances.

4. Why We Collect, Hold, Use, and Disclose Personal Information

4.1 We collect, hold, use, and disclose personal information for the following purposes:

to provide valuation and advisory services to you;
to communicate with you about an engagement, enquiry, or our services;
to verify your identity or the identity of relevant parties;
to comply with our legal, regulatory, and professional obligations, including obligations under the valuation licensing legislation of the Australian Capital Territory and New South Wales, the requirements of the Australian Property Institute (API), and the Australian Property Institute Valuers Limited Professional Standards Scheme;
to respond to complaints and resolve disputes;
to administer our business, including invoicing and accounting;
to improve our services and Website; and
to comply with court orders, subpoenas, or other legal processes.

4.2 We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, a related purpose that you would reasonably expect, or a purpose to which you have consented, unless required or authorised by law.

4.3 We do not sell, rent, or trade your personal information to any third party.

5. Disclosure of Personal Information

5.1 We may disclose your personal information to:

parties to whom the valuation report is addressed or who are named as authorised recipients in the report;
your solicitor, accountant, mortgage broker, financial institution, or other professional adviser, where you have instructed or authorised us to do so;
our professional indemnity insurer, in connection with a claim or notification of circumstances;
regulatory and professional bodies, including the API and relevant valuer registration authorities, where required by our professional obligations;
courts and tribunals, where required by law or legal process;
our own professional advisers, including legal and accounting advisers; and
any other person with your consent.

5.2 We take reasonable steps to ensure that any third party to whom we disclose your personal information is bound by obligations of confidentiality.

6. Cross-Border Disclosure

6.1 Our Website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses cookies to collect information about how visitors use our Website, including your IP address. This information is transmitted to and stored by Google on servers that may be located outside Australia, including in the United States.

6.2 By using our Website, you consent to the processing of data about your use of the Website by Google in the manner and for the purposes described in this policy. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

6.3 Other than as described in clause 6.1, we do not ordinarily disclose personal information to overseas recipients. If it becomes necessary to do so, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs.

7. Website and Cookies

7.1 Our Website uses cookies to collect non-personally identifiable information about how visitors use the site. Cookies are small data files stored on your device by your web browser.

7.2 We use cookies for the purpose of website analytics and to improve the functionality and usability of our Website. We do not use cookies to collect personal information about you.

7.3 You may configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our Website may not function as intended.

7.4 Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policy of any external website you visit.

8. Security of Personal Information

8.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

8.2 These steps include:

restricting access to personal information to personnel who need it to perform their duties;
maintaining physical security measures for our premises and equipment;
using password protection and secure storage for electronic records; and
securely destroying or de-identifying personal information that is no longer needed for any purpose for which it may be used or disclosed under the APPs, unless we are required by law or a court or tribunal order to retain the information.

9. Retention of Personal Information

9.1 We retain personal information for as long as it is needed for the purposes for which it was collected, or as required by our legal, regulatory, and professional obligations.

9.2 Valuation files, including personal information contained in them, are retained for a minimum of seven (7) years from the date of the valuation report, in accordance with applicable professional standards and limitation periods.

9.3 After the applicable retention period, personal information is securely destroyed or de-identified.

10. Access to and Correction of Personal Information

10.1 You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

10.2 To request access to or correction of your personal information, please contact us using the details set out in clause 13.

10.3 We will respond to your request within thirty (30) days. In most cases, access will be provided free of charge. If a charge is necessary to cover the cost of retrieving and providing the information, we will notify you of the charge before proceeding.

10.4 We may refuse a request for access or correction in limited circumstances permitted by the Privacy Act. If we refuse your request, we will provide you with written reasons for the refusal and information about how you may complain about the refusal.

11. Notifiable Data Breaches

11.1 In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

11.2 This includes notifying affected individuals and the Office of the Australian Information Commissioner (“OAIC”) as soon as practicable after we become aware of the breach.

12. Complaints

12.1 If you believe that we have breached your privacy rights or our obligations under the Privacy Act, you may lodge a complaint with us via the contact form at www.northbournevaluers.com/contact.

12.2 We will acknowledge receipt of your complaint within five (5) business days and will investigate and respond to your complaint within thirty (30) days.

12.3 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

Online: www.oaic.gov.au
Telephone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

13. How to Contact Us

13.1 If you have any questions about this privacy policy or the way we handle your personal information, please contact us:

Via the contact form at www.northbournevaluers.com/contact
By telephone: (02) 6243 3610
By post: Level 9, Nishi Building, 2 Phillip Law Street, New Acton ACT 2601

14. Changes to This Policy

14.1 We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our Website with the revised “Last updated” date.

14.2 We encourage you to review this policy periodically.